Purchase Terms

Nexun VPN offers the following subscription tiers:

• Free — limited functionality, 1 device, basic speed
• Premium — full functionality, up to 5 devices, maximum speed
• Family — shared subscription for up to 6 family members

Prices are inclusive of VAT and may change. Price changes are communicated 30 days in advance.

All payments are processed via the Google Play Store. Nexun does not store credit card, bank account, or other financial data. Google Play applies its own payment terms and security standards.

Paid subscriptions are automatically renewed and billed monthly via Google Play. The billing date is the day on which you activated the subscription.

You can cancel your subscription at any time:

• Via the Google Play Store > Subscriptions
• Via the Nexun VPN app > Settings > Subscription

After cancellation you retain access until the end of the current billing period. No automatic renewal takes place.

Refunds are handled according to Google Play Store policy:

• Within 48 hours of purchase you can request a refund via Google Play
• After 48 hours, refunds are evaluated on a case-by-case basis
• Free trial periods are not eligible for refunds

For refund enquiries outside Google Play, contact us at billing@nexun.io.

New users may be eligible for a free trial period. After the trial period ends, you will be automatically billed unless you cancel before the trial ends.

The Family plan is managed by the family administrator. The administrator is responsible for all payments. Family members can be added or removed by the administrator via the app.

Important — digital content exception (Reg. 28(1)(b)). By tapping “Connect” (or otherwise starting the VPN service) within the 14-day window you expressly request that the digital service begins before the cooling-off period ends, and you acknowledge that doing so causes you to lose your right to cancel. This is the same approach used by streaming and software services and is allowed under Regulation 36 of the Consumer Contracts Regulations 2013.

If you cancel during the cooling-off window before connecting for the first time, contact billing@nexun.io and we’ll refund you in full within 14 days using the same payment method you used originally.

Independent of the statutory 14-day right, we offer a voluntary 30-day money-back guarantee on all subscription plans purchased through nexun.io. If you’re unsatisfied for any reason within 30 days of your first payment, email billing@nexun.io and we’ll refund you — even if you’ve used the service in the interim.

App Store and Google Play purchases are subject to those platforms’ own refund policies; we’ll help you raise the request with them.

Questions about billing or payments? Contact us at billing@nexun.io.